K is for Knowledge

The 5 stages of small talk to clarify what's expected & help you prepare

1 Enter

Decide your goal for the situation and the appropriate demeanour to achieve that end. Stand tall and keep in mind that folk form their impression of you through what they can see and hear.

2 Ease

Put strangers at ease by smiling, engaging in eye contact & looking willing. People simply need to feel you pose no threat in order to relax.

3 Engage

Introduce yourself with both your first and last name. Shake hands or fist bump - whichever is appropriate. Ask an easy but uplifting question to kick start the conversation.

4 Explore

Explore the initial question in more depth. Keep your partner talking by listening to their answers and then 'tapping' it back using prompts: "Go on" / "tell me more" / How come?"

5 Enjoy

This is the goal. You have found a familiar topic. The conversation is flowing easily and spontaneously, and both parties feel relaxed.